Online webinar with Twilio
How Do You Deliver on the Personalisation Promise?
Customers expect to be known. Learn how to turn the customer data you already hold into profiles and insight you can act on.
Tuesday 24 November 202612:00–1:00 pm AEDTOnline
Trusted by teams at
The challenge
You have the data. So why don’t you know your customer?
Customers expect to be known. Learn how to turn the customer data you already hold into profiles and insight you can act on.
Join Phong Bui from Customer Science and Christopher Connolly, Director, Solutions Engineering at Twilio, for a practical, interactive conversation on customer profiles, data quality and where to start.
Does this sound familiar?
- Loyal for years, still treated like a stranger.
- Customer records sit across CRM, marketing and contact centre platforms, and none of them match.
- Contact centre interactions hold rich insight, but only a small sample is ever reviewed.
- Personalisation is planned, but the customer profile behind it is incomplete.
- Data projects run for months before anyone sees a usable insight.
- Interaction volumes keep rising, and the data problem grows with them.
This webinar will show you a practical way forward.
Join Customer Science and Twilio online on Tuesday 24 November, 12:00–1:00 pm AEDT.
RegisterWhat you’ll learn
Make customer data more useful.
This session will show you how to:
- Start with the outcome. Decide what you want to achieve before touching the data.
- Unlock what you already have. Turn contact centre and customer data into insight you can act on.
- Build a profile you can trust. Apply the hygiene and normalisation that keep customer data accurate and useful.
Who should attend
For leaders responsible for customer data, insight and experience.
- Executives and business owners
- CX, contact centre and customer operations leaders
- Data, analytics, CRM and marketing technology leaders
No technical background is required.
Deliver on the promise
Choose the outcomes that matter.
Leave with a clear approach for choosing the outcomes that matter and getting your customer data ready to deliver them.
Deliver on the personalisation promise.
Join our online event with Twilio on Tuesday 24 November 2026, from 12:00–1:00 pm AEDT.
Tuesday 24 November, 12:00–1:00 pm AEDT. Online with Twilio.
Register